Frequently asked questions

It is subscription software for independent phlebotomists, mobile phlebotomy companies and mobile laboratory service businesses. You use it to take bookings, schedule and dispatch work, manage staff and patients, collect payment and understand your business. We are a software company — we do not perform blood draws.

Primarily independent mobile phlebotomy business owners and owner-operators. It also fits mobile phlebotomy companies with several phlebotomists, specimen collection companies, mobile lab service businesses and organisations managing field phlebotomy teams.

No. A single phlebotomist working alone can run the whole platform, and the same account grows into dispatch and staff management when a second person joins.

Start a free trial or book a walkthrough from this site. Onboarding then guides you through business setup, services, availability, service areas, staff and publishing your booking page.

It depends on how many services and zones you configure. The onboarding flow is ordered so you can publish a working booking page before you have configured every advanced option.

The software is used across the United States. Each business configures the geographic areas where it personally provides services — the platform itself is not limited to one city or state.

No. Patients book through your public booking page. They are never issued logins to your dashboard.

It is built into the platform. Availability, service area checks, intake, policies and payment all run inside Phlebotomy Software rather than handing patients to an external tool.

No. Your booking page carries your business name, logo, services, prices, hours, coverage and policies. Patients are booking with you.

No. The address is checked against your configured coverage before any appointment times are offered.

Yes. You can create appointments manually, and they behave exactly like self-booked ones.

Yes. Intake questions are configurable per service, and permitted documents such as lab orders can be uploaded as part of booking.

Yes. Owners invite phlebotomists and office staff into their business account and assign each person a role.

No. Permissions are scoped by role. Field phlebotomists see only their assigned appointments and the details attached to them, not your pricing, payouts or subscription.

Yes. Each staff member can have a territory, their own availability, and the services they are able to perform.

Their assigned stops with times and services, the patient address and a navigation link, contact options, appointment instructions, relevant intake answers and permitted documents, plus status controls.

Assignment, zones, workload and mileage visibility come first. Automated route optimisation is on the roadmap rather than available today.

Your business does. Patient payments settle to a payout account connected to your own business, separate from the subscription you pay us.

Yes. Payment rules are set per service — full prepayment, a deposit at booking, or invoicing after the visit.

Travel rules are configured against your service areas as a flat fee per zone, a mileage-based charge, zone-based pricing or included travel, and are applied automatically at booking.

Plans are structured around how many phlebotomists you dispatch rather than a cap on appointments. Contact us for current pricing and we will confirm the plan that fits your operation.

Subscriptions run monthly or annually. You are not locked into a multi-year term.

No. Phlebotomy Software is multi-tenant by design. Each business operates in its own isolated account, and access is checked against that account on every record.

Your business does. Patient records, appointment history and reporting belong to you, and we will arrange an export if you ask for one.

No. Public marketing and booking pages are indexable. Dashboards, patient information and administrative areas are excluded from search engine indexing.

We are not going to claim a compliance status we have not confirmed, because that is exactly the kind of claim a healthcare business cannot afford to take on trust. If your operation depends on a specific regulatory position — HIPAA, a business associate agreement, data retention or breach handling — contact us and we will tell you precisely where the platform stands before you rely on it.

Please do not include patient names, health information or any other sensitive personal data in the marketing contact form. Use it for questions about the software, and keep patient information inside the platform.

Support is available by email and through the contact form on this site, with an authenticated support option planned from inside the tenant dashboard.

Support is handled by email and through the contact form on this site. The website, sign-up and every tenant booking page are available around the clock.

Onboarding is designed so a business can complete setup without manual assistance, and a walkthrough can be booked if you would rather be shown around first.

Email notifications are supported, with SMS on the roadmap.